How to be an advocate for transit access in your community
Understanding the split responsibilities between local governments and MARTA can be a challenge for transit advocacy in Atlanta, but together we can make a difference!
Who owns the responsibility? What you should know:
MARTA owns the bus stop signs, shelters, and benches
The local city or county owns the sidewalk, crosswalks, and roads leading to them. Because of this overlap, advocacy requires a two-pronged strategy.
Local Governments: Sidewalks, Crosswalks, Signals
If a bus stop is dangerous to get to because of sidewalk issues, a lack of lighting, or no safe crosswalk, tell your local government where that stop is located.
City of Atlanta: use the ATL311 app, use atl311.com, or email atl311@atlantaga.gov.
City of Decatur: Download the MyDecaturGa app to upload location coordinates and photos
DeKalb County: PWTransportation@dekalbcountyga.gov
MARTA (Shelters, Amenity Placement, Stop Safety)
If the bus stop itself has problems (like a sign being knocked down) or if the route presents systemic safety issues.
Phone: Customer Care Center at 404-848-5000
Email: custserv@itsmarta.com
Submit Simultaneously!
When you find a dangerous stop, submit a request to ATL311 or contact MARTA:
Copy your local City Council representative and NPU transportation chair on communications
When all three entities see each other tagged on an un-walkable public hazard, things move much faster!
